SUPPORT
Let’s get you connected.
Start with the connection closest to your rig.
How do I download Connect?
Sign in at redcambria.com with Google, then open Download. Your confirmed account unlocks the Windows installer; no GitHub account is needed.
My glasses can’t find the rig.
Check that Connect and SimHub are running and that the approved beta connection path is available. A saved pairing cannot reach a PC that is offline.
Do I need a key every time?
No. The supported pairing flow stores the connection locally and reconnects after app restarts. Clearing storage or explicitly forgetting a pairing requires a new pairing.
Can I use a Mac as the SimHub rig?
The current connector and SimHub integration are for Windows. A Mac connector for other experiences is a future direction, not a released feature.
Still stuck?
Tell us your connector version, sim, and the connection status you see. Keep pairing keys and personal data out of screenshots.
Contact the team ↗